Hey, I'm Senka Palazova

Leading cross-functional teams to deliver projects on time and within budget
Planning, executing, and monitoring project progress while ensuring alignment with business objectives
Stakeholder management, risk assessment, and resource allocation
Facilitate communication with a focus on driving continuous improvement and ensuring project success

Primary point of contact, building strong client relationships
Managing platform delivery processes smoothly
Onboarding new customers and providing post-go-live support
Driving product adoption by collaborating closely with the product team
Representing customer voice for feedback to improve product and processes
Identifying upsell and cross-sell opportunities within existing accounts
Managing revenue targets (renewals, upsells, cross-sells)

Managing new and existing client relationships effectively
Identifying client needs and offering tailored financial advice
Preparing detailed financial analyses and business reports for decision-making
Staying informed about market trends to offer relevant advice
Ensuring excellent customer care and support

Developing and directing organizational strategy
Conducting performance reviews and market research
Drafting organizational policies
Representing the company to finance institutions and state agencies
Overseeing financial accounts, preparing budgets, and reporting revenue/expenditure
Creating comprehensive business plans

Promoting banking services and managing client issues/complaints
Acquiring new clients and expanding client portfolios
Leading client meetings and fostering long-term relationships
Managing team performance to deliver high-quality service
Following up on targets until completion

Managing a portfolio of private clients
Advising on account and financial management
Proactively reaching out to potential customers for service presentations
Collaborating on creative solutions to meet individual and team targets
Managing banking product applications efficiently and accurately